Fragen und Antworten - FAQ

You can book your ticket directly on our website, by phone, through one of our sales agents and partners in the city, or at one of our ticket kiosks. Most of our tours are available for booking until departure.

Read more about our booking policies on the Booking Terms page.

No, we do not make reservations – payment is required upon booking.

We recommend booking in advance to guarantee your place onboard. Tickets can usually be purchased at the ticket kiosk at the departure point or from onboard staff.

When booking online, you can pay with MasterCard, VISA, AMEX, Swish, and Stromma gift cards.

When booking via the sales department by phone, you can pay with MasterCard, VISA, Swish, and Stromma gift cards.

If you buy your ticket on-site, you can pay in cash or with MasterCard and VISA (not AMEX).

Private groups and parties always pay in advance by card.

Businesses, schools, and associations can request invoicing for bookings of at least SEK 5 000. Stromma will conduct a credit check, and upon approval, the amount can be invoiced after the event has taken place. A billing fee of SEK 100 will apply.

Yes, we accept VISA and MasterCard onboard.

Contact our customer service to cancel or modify your booking.

Here you can view Stromma's cancellation policy.

Up to five children (0-5 years) travel for free per paying adult; meals are not included.

Children aged 6-15 pay 50% of the adult fare for the trip, with an additional cost for meals. Some exceptions may apply.

Children up to 15 years old must travel accompanied by an adult.

No, we do not offer group discounts.

For certain tours, we offer a school trip discount on non-holiday weekdays during the school year.

Preschools, kindergartens, and primary schools receive 50% off the adult fare.

High schools and adult education institutions receive 10% off the adult fare.

Once your booking is confirmed, a confirmation with a mobile ticket will be sent to the email address you provided. Upon boarding, you can show the ticket on your smartphone or bring a printed confirmation. You can also take a picture of the QR code and show it when boarding.

Addresses and opening hours are provided on the departure location pages.

• Stockholm - view our departure points and ticket shops information here.
• Gothenburg - view our departure points and ticket shops information here.
• Visby - view our departure points here.

We recommend arriving 15-20 minutes before departure if you have a pre-purchased ticket.

In Stockholm, you can park at the following locations:

• Klara Mälarstrand (City Hall) - limited parking along Norr Mälarstrand, west of City Hall. The nearest parking garage is Galleriangaraget on Regeringsgatan, with an exit on Klara Östra Kyrkogata.
• Nybroviken - parking is very limited near Nybroviken. The nearest parking garage is Galleriangaraget on Regeringsgatan.
• Strömkajen - no parking at Strömkajen. The nearest parking garage is Galleriangaraget on Regeringsgatan.

In Gothenburg, you can park at the following locations:

• Kungsportsplatsen - parking along Basargatan or in the large lot at Heden, about a 10-minute walk from Kungsportsplatsen.

• Lilla Bommen - parking is available by Läppstiftet on Hamntorgsgatan and in Nordstan's parking garage, which also has charging stations for electric vehicles.

Free WiFi is available on our buses and boats in Stockholm and Gothenburg, except on the Paddan boats in Gothenburg.

See the FAQ/information on the sightseeing tour, excursion, or dining cruise page.

Pets are not allowed in our restaurants and dining areas onboard.

It varies depending on the tour. See the FAQ for each tour for specific information.

No, smoking is not allowed onboard our boats.

Bicycle accommodations vary on our boats and buses. Contact us for more information.

On the Cinderellabåtarna, bicycles may be brought onboard if space permits, but not electric or cargo bikes. Bicycle space is not guaranteed, as passengers and luggage take priority. Bicycles are hung over the railing, and we are not responsible for any damages. A fee for bringing a bicycle may apply and is payable onboard.

Check the FAQ/information on each tour to see if a restaurant and/or café is available onboard.
Our Hop On-Hop Off buses and boats do not have a café or restaurant.

• Stockholm - view our dining cruises here.
• Gothenburg - view our dining cruises here.

Menus are available under each dining cruise, in both Swedish and English.

Accessibility varies between our boats in Stockholm and Gothenburg. In general:

• Historic Vessels - Older vessels have narrow passageways and stairs, making wheelchair navigation challenging.
• Transport and Sightseeing Boats - Some sightseeing boats are wheelchair accessible, and some offer HWC onboard.
• Cinderellabåtarna in Stockholm - The main deck of M/S Cinderella II is accessible for wheelchairs and mobility scooters, space permitting. The main deck also has HWC and a café. Please note that we sometimes need to deploy an extra or replacement boat, which may not have the same accessibility features as M/S Cinderella II.
• Paddan Boats in Gothenburg - The Paddan sightseeing boats are located 12 steps down from the quay.

For more specific information, please see the FAQ/information under each tour/vessel or contact our customer service.

Yes, our Hop On-Hop Off buses have a wheelchair ramp and accessible seating with headphone outlets for guided tours.

No, companions pay full price, except on the Paddan and Paddan Säveån tours in Gothenburg, where companions travel for free.

We look forward to hearing from you and are happy to help with your questions!

• Stockholm – contact details for customer service here.
• Gothenburg – contact details for customer service here.
• Visby – contact details for customer service here.

If you realize you've forgotten something on the same day, we recommend returning promptly to the boat or bus or contacting our staff at one of our ticket kiosks. Most items are typically turned in to the nearest ticket kiosk at the end of the day, but until then, they are usually kept with the captain or driver.

If you notice a missing item the next day or later, please email our customer service with details of the departure and the boat or bus you traveled on, as well as a clear description of the lost item. We will get back to you as soon as possible!