FAQ for City Sightseeing Buses and Boats
BOOKING:
How does it work?
The City Sightseeing buses drive a continuous route. Along the route there are stops at various places of interest. You can hop off where you want and hop back on from the same or any other of our stops along the route and continue your tour. On our buses we provide an audio guide in various languages which lets you know about the sights and attractions along the way.
Where do I buy my ticket?
You can buy tickets for all our destinations online, or from our street sellers. You can also buy them from our partners in each city (Tourist information centers and partner hotels etc.).
How do I pay for my ticket?
When you purchase your ticket online you can pay by credit card. On the destinations we prefer contact less payment by compatible cards or smart phones, but you can also pay for your ticket with cash (NOK, Euro, Dollars).
What are your Prices?
Please check our website for updated ticket prices.
Validity (24-Hour vs Day Ticket – Difference)
A 24-hour ticket is valid for 24 hours from first use, a day ticket and 24h ticket is the same
Multi-Destination Ticket – One Ticket for All
Our multi-destination ticket gives you unlimited access to all our buses and boats in selected locations, for a period of 12 days. Perfect for exploring multiple places flexibly.
Add a Destination
If you wish to add a destination to your trip, you can scan the QR codes on the back of the bus seat. If you have a problem scanning the code, please contact customer service at: info@stromma.no
I have not received my Ticket
If you have not received your ticket, please check your email's spam folder or contact customer service for assistance. Info@stromma.no
Do I Need to Print My Ticket?
No, you do not need to print your ticket. You can show it electronically on your device.
Do I need to bring my ticket?
You must be able to show us your booking confirmation/ticket. We encourage you to use the digital format as this is fully valid and saves the planet from unnecessary paper waste; You can show the e-mail/QR-code through your smartphone/device or take a photo of the QR-code and show it to the staff onboard. If you prefer to print, we certainly accept paper tickets as well. Welcome on board!
How long is the ticket valid?
In Oslo the ticket is valid for 24 or 48 hours.
In Geiranger, Stavanger, Olden, Haugesund and Ålesund we only operate on cruise days and the ticket are valid one day.
Can I change my ticket?
If you want to change your ticket, you must do so directly where you made your booking.
Online Bookings: Changes can be made online via our website. Subject to availability, we offer date changes on all bus tickets. Please follow the link and instructions provided in your booking confirmation/ticket.
Sales Representatives: If you booked through one of our sales representatives at the destination, you must contact our customer service for any changes or cancellations.
Time Limit: Please note that changes cannot be made less than 24 hours before departure. This also applies in any event where you are unable to use your ticket due to travel restrictions or delayed/changed flights or cruise schedules as these are considered circumstances outside of Stromma Norway’s control. Please refer to your travel provider or travel insurance for coverage.
Group Bookings: For group bookings or chartered arrangements, other conditions apply as advised at the time of reservation.
Can I cancel my ticket?
If you need to cancel your ticket, do so where you made your booking.
Online Bookings: Cancel or change online using the link in your booking confirmation.
Sales Representatives: Contact our customer service for changes or cancellations.
For packages, individual parts cannot be cancelled.
Cancellation Policy:
Less than 24 hours before departure: No refund.
More than 24 hours before departure: Full refund.
For group bookings or charters, different conditions apply as advised at booking.
Can I pay by invoice?
Leisure guests and private groups can only pay with credit card in advance. Companies, schools and organisations can apply for invoice payment upon bookings with a value of more than NOK 5 000. Stromma does a a credit information checkup before approval. An administration fee of NOK 100 will be added to your final invoice.
Can I make a preliminary booking?
Unfortunately, we do not make any preliminary bookings or reservations. We only offer tickets with direct payment.
Group Bookings (Bus, Boat, Agent Boat)
For group bookings on buses or boats, please contact our booking department at info@stromma.no. We offer special rates and tailored experiences for groups.
Do you offer any discounts?
Up to five children aged 0-5 years travel free per full paying adult
Children 6-15 years pay 50% of adult rate. Please note that all passengers need a valid ticket regardless of age. We do not offer any group discounts.
Rent a Bus or Boat
To rent a bus or boat, please contact our booking department. We offer tailored solutions for private events. Info@stromma.no. Mark that normal operating days during high season we do not rent out buses in the operating hours.
ON THE JOURNEY/TOUR DETAILS:
Where can I find the Bus Timetable?
Timetables for our buses are available on our website.
Usual operating hours are between 10AM-and 16 PM. In certain locations we are collaborating with the cruise arrivals, check your destination to see if this applies. There are specific dates that we are not operating, such as 17th of May. You will find these days at the landing page for each destination.
Where can I find the Boat Timetable?
Timetables for our boats can be found on our website.
Check departure and arrival times to plan your trip. Oslo Fjord Sightseeing | Boat tour tickets | stromma.com
Safety Rules
The safety of our passengers is our highest priority. For safety reasons, please do not stand while the bus is moving. Please follow our onboard safety instructions and always follow the staff’s directions.
Info about Disruptions
For information on disruptions, please check our website for updates. We will inform you about route changes and delays as soon as possible. Stromma sightseeing Norway | Bus & boat | Hop On-Hop Off
Lost Property
Have you lost something on one of our buses or boats? Please contact our customer service at info@stromma.no. We will do our best to help you find your lost item.
What do you have on the Menu?
Please check our website for the onboard menu on our boats.Usually, we offer chicken salad and shrimps on our boat cruises. As well as cold beverages in the bar. Both alcoholic and non-alcoholic. We offer a variety of food and drinks to make your journey more enjoyable. Any allergies, please contact customer service at: info@stromma.no and we will try and cater to your needs.
I have lost my Ticket
We are sorry but you cannot travel without a valid ticket. Please take a picture of your ticket when you receive it if you did not purchase online.
Can I bring my wheelchair on the bus?
Yes, the Hop on – Hop off tour buses have a wheelchair ramp and room for a wheelchair with a headphone jack for guidance.
Is the boat accessible with a wheelchair?
No, M/S Nobel has steps in the boat and is not adjusted for impaired mobility.
May care takers accompany for free?
No. Care takers are required to have their own tickets.
Is there WIFI onboard?
We offer free Wi-Fi onboard our buses and boats. Follow the instructions onboard to connect. Wifi password on buses are: Visitoslo
Is There a Guide on the Bus/Boat?
Yes, our buses and boats have audio guides who provide information about the attractions we visit.
Are headsets included?
We provide headsets onboard our buses so you can listen to information about the places we visit. Ask the staff for a headset if you haven't received one. Certain locations also have “Fabella- bring your own device”. Ask sales team if this applies to your destination.
Which languages are available?
The City Sightseeing commentaries are offered in different languages.The languages depend on what destination you are in, but usally: English, German, Spanish, French, Japanese, Italian, Chinese and Norwegian.
What is the Fabella guide (Audio Guide on my own Device)?
Fabella is our digital guide that provides you with information about the attractions and places we visit directly on your device. Scan the QR- code to get the most of your trip. Or visit Fabella
My audioguide is/was not working?
Fabella/ Bring your own device: Check that you have enabled location services on your phone. You can do this in settings.
Bus Audio Guide: If there is a technical problem with the audio guide system it could relate to the headphone jack so we recommend you try a different seat. If the problem persisted, you should reach out to the bus driver or our sales representatives on the destination for a solution. We are here to help!
What Are the Buses Like?
Our buses are modern, comfortable, and equipped with all necessary facilities to make your journey pleasant.
Do I need a child seat on your Hop-on-Hop-off buses?
Our buses are classified as Class 1; city buses.Therefore, child seats are not required on our Hop-on-Hop-off buses.
However, we strongly encourage and recommend that the safety of the child is always evaluated and secured by the traveling party.
Do I Have Priority Access if I Already Have a Ticket?
Yes, if you already have a ticket, you can go straight onboard without needing to purchase a new one, but you will have to wait until there is room on the bus still.
Do You Have Toilets?
No, our buses are without toilets, but our boat are equipped with toilets. Ask the staff for guidance.
Can I Bring Luggage onboard?
There is limited space for luggage onboard. Please contact us in advance if you have large items with you.
What If I Miss the Last Bus?
You must make sure you catch the last bus as we have a tight timetable, and we need to follow this. If you miss it, you will need to find alternative transport.
Can we take the bus at any stop?
Yes, the ticket is valid from all our stops, you can jump on and off as much as you like. The audio system uses GPS in order to play the correct information.
How do I find the bus?
The easiest way to find the Hop On Hop Off bus is to use our Find my bus function, where you can see where the buses are in our different destinations.
Is entrance to attractions included?
No, but some museums and attractions will give you discount on the entrance if you show your City Sightseeing ticket. You can get more information in our brochures.
Will I see all the best sights?
Yes. The City Sightseeing tours stops at the most interesting places in each city.
How do I recognize your buses?
The red City Sightseeing buses are easy to recognize, the name and logo is clearly shown on all our buses.
Can I take photographs?
Yes of course. We encourage you to take photos to document memories for life. Please tag @strommanorway if you use social media – we’d love to see your best shots! We kindly remind you to show good faith and ask for consent if you photograph people’s (especially children’s) faces. Smile!
Am I allowed to smoke on board?
No, all our tours are smoke free and you are not allowed to smoke on board our boats.
Can I bring food and drink on board?
A good snack and a non-alcoholic drink goes well while sightseeing and is allowed on board the bus. Have you tried the famous Norwegain ‘Skolebrød’ or our hot dogs ‘Pølse i lompe?
On MS Nobel you are not allowed to bring any food and beverages.
Can I bring my pet?
As much as we love furry friends, we can not allow them on our tours due to safety and potential allergies from other passengers and guests.
REFUNDS AND CUSTOMER SERVICES:
Can I get a refund?
Stromma offers refund in the case of cancellations according to the above. Other cases of refunds or partial refunds may occur in the events of Stromma failing to provide the services purchased or any compensating service of equal standard/value. In such an unlikely event, you must refer directly to where you made your booking. Bookings made on our website or if you booked on through one of our sales representatives on the destination you must contact our customer service for refund requests.
When will I get my refund?
If you are entitled to a refund please allow 5-10 business days from you have provided you bank details and you have received a refund confirmation from us.
What is the refunds process?
For refunds, please contact customer service with your request.
We will guide you through the process. Info@stromma.no
Can I get a refund if I don`t use my Ticket?
There are no refunds on unused tickets. You have 24h cancel policy form purchasing tickets.
Can I Get a Discount or Refund if There Are Disruptions?
In case of disruptions, you can contact customer service to discuss possible discounts or refunds. Please check our refund policy first to see if you are qualified for a refund.
How can I Give my Feedback?
We appreciate your feedback. You can leave feedback via TripAdvisor (Stromma Norway), Google, or send us an email.
How Can I Contact Customer Service?
You can contact customer service via email at info@stromma.no
Can I Call Customer Service?
The quickest way to get in touch with us is to contact info@stromma.no
What are Stromma Norway’s Terms and Conditions?
If you did not find answers to your questions above please refer to our Terms and Conditions
